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Lacelle Property Services provides exterior property care services including, but not limited to:

Window cleaning
Pressure washing
Gutter cleaning
Lawn care and seasonal cleanup
Junk removal
Holiday light installation

All services are subject to availability and weather conditions.

2. Quotes and Pricing

All quotes provided are estimates based on the information given by the customer.

Final pricing may vary if:

The scope of work changes upon arrival
Additional services are requested
Property conditions differ from initial description

We will always communicate any price changes before proceeding with additional work.

3. Appointments and Cancellations

We kindly ask for at least 24 hours notice for cancellations or rescheduling.

We reserve the right to charge a cancellation fee if:

A cancellation occurs without sufficient notice
The customer is not present and access to the property is not provided

4. Customer Responsibilities

Customers must ensure:

Safe and clear access to the property
Water and power access if required for the service
Pets are secured during service
Fragile or valuable items are moved or protected prior to service

We are not responsible for damage caused by items left in work areas.

5. Weather Conditions

Some services (such as window cleaning or pressure washing) are weather dependent.

We may reschedule services due to:

Rain
Snow
High winds
Unsafe working conditions

6. Liability and Insurance

Lacelle Property Services is fully insured.

We take every precaution to ensure safe and professional service. However, we are not liable for:

Pre-existing damage to property or materials
Damage caused by improper installation or weakened structures
Issues resulting from customer negligence or failure to prepare the site

Any concerns must be reported within 24 hours of service completion.

7. Payments

Payment is due upon completion of service unless otherwise agreed.

We may accept payment through:

Cash
E-transfer
Other agreed methods

Failure to pay may result in refusal of future services or additional collection steps.

8. Satisfaction Policy

Customer satisfaction is important to us. If you are not satisfied with a service, please contact us within 48 hours so we can review and address the issue.

9. Website Use

You agree not to:

Use the website for unlawful purposes
Attempt to damage or interfere with website functionality
Copy or reuse content without permission

10. Changes to Terms

We may update these Terms at any time without prior notice. Continued use of our services or website means you accept the updated Terms.

11. Contact Information

If you have any questions about these Terms, please contact us:

Lacelle Property Services

Email: contact@lacellepropertyservices.ca

Phone: 613-601-4435

Location: Clarence-Rockland, Ontario, Canada

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Terms and conditions

Last Updated: April 15, 2026 These Terms and Conditions govern your use of the website and services provided by Lacelle Property Services. By requesting a quote, booking a service, or using our website, you agree to these Terms.

About us